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Privacy Policy

 Privacy and Cookies Policy 

SwanseaTimber.co.uk ("the Website") is owned and operated by Swansea Timber & Plywood Co. Ltd. SwanseaTimber.co.uk has produced this Privacy Policy in relation to the use of the personal information that you provide through this website.
If you accept this Privacy Policy and the Terms and Conditions when registering to establish a payment, send an enquiry or use this website, you expressly consent to our collection, storage, use and disclosure of your personal information.

Collection of Personal Information

No personal information is required to browse this website however, if you contact the website, place an order, purchase items from the website or communicate in any other form with the website, you will be required to provide personally identifiable information.
By providing personally identifiable information you are consenting to the storage and transfer of said information on to SwanseaTimber.co.uk servers.
SwanseaTimber.co.uk may collect and store the following personally identifiable information:
  • your name
  • email address
  • physical address
  • telephone numbers and/or your business information
  • information that you disclose in any SwanseaTimber.co.uk forum
  • feedback, correspondence through the sites
  • and correspondence sent to SwanseaTimber.co.uk

other information from your interaction with our sites, services, content and advertising, including:
  • computer and connection information
  • statistics on page views
  • traffic via the sites
  • IP addresses
  • standard web log information

The Use of Information

You agree that SwanseaTimber.co.uk may use your personal information to:
  • support the services and customer care that you require
  • sellers/agents/intermediaries details could be provided where permission has been granted
  • resolve disputes/problems
  • prevent potentially prohibited or illegal activities, and enforce SwanseaTimber.co.uk
  • Terms and Conditions
  • inform users of the website about: products and services, service updates, promotional offers

Disclosure of your Information

SwanseaTimber.co.uk may disclose personally identifiable information to respond to:
  • legal requirements
  • enforce policy
  • investigate claims
  • content infringement
  • to protect rights, property and safety of users

Legal Disclosure

In certain circumstances, it may be legally required to disclose information collected on the website to law enforcement or government agencies. SwanseaTimber.co.uk reserve the right to disclose information to service providers and to law enforcement or government agencies where a formal request such as in response to a court order or judicial proceeding is made. The disclosure of information is necessary to prevent imminent physical or financial harm, or loss, or in protecting against illegal activity on the website, we reserve the right to disclose any information in this case.

Spam Emails, Malicious Software

Make sure to set your email preferences so we communicate with you, as you prefer. Spam emails will not be tolerated. To report spam or spoof emails, please contact us using the Contact Us section of the website. You may not use our communication tools to send spam or otherwise send content that would breach our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content. We may also store these messages for back up purposes only.

Account Protection

Your password is the key to your account. Make sure this is stored safely. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Accessing, reviewing and changing your personal Information

You can view and amend your personal information at any time by logging in to Your Account online. You must promptly update your personal information if it changes or is inaccurate. If at any time you wish to close your account, please contact Customer Service and instruct us to do so. We will process your request as soon as we can. In order to maintain a clean database, we regularly purge our data. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law.


We treat data as an asset that must be protected and use a variety of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, no method of security is 100% effective and while we take every measure to protect your personal information, we make no guarantees of its absolute security. We employ the use of SSL encryption during the transmission of sensitive data across the Site. Online payments made through the website are encrypted using the SSL encryption provided by the payment gateway used for that payment.


The UK law, which applies to how you use cookies and similar technologies for storing information on a user’s equipment such as their computer or mobile device changed on 26 May 2011.
In order to comply with the new rules, we use a system of classifying the different types of cookies, which we use on the Website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are very useful and integral to particular websites because they allow a website to recognise a user's device and maintain state of the user experience through the website.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Typical uses include shopping cart baskets.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. Typical uses include e-billing, and maintaining login state.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

For more information about cookies please visit www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website, and using the basket feature of the shopping cart. Without these cookies, the services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a particular visitor. All information these cookies collect is aggregated and therefore anonymous. These cookies are only used to improve how the Website works in order to give you the browsing experience that you deserve.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Using browser settings to manage cookies and browser add-on data

All modern day web browsers will have the ability for you to manage the cookies that are accepted. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can delete data used by the browser, by clearing the browser web history and cache. Clearing similar data such as browser add-on information is also possible, by changing the add-on's settings or visiting the website of its manufacturer.

Functional Implications

Because cookies allow you to take advantage of some of the Website's essential features, such as shopping baskets, we do recommend that you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or possibly use any of our products and services that require you to Sign in. If you finish using a shared computer, and have cookies turned on, remember to sign off and clear your browsing history.

Online Privacy

A guide to online privacy has been produced by the Internet advertising industry, which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of your online privacy.


SwanseaTimber.co.uk may amend this Privacy and Cookies Policy at any given time by re-posting the amended policy terms on this site.