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Terms and Conditions



All goods are sold subject to the following conditions, which shall apply to the exclusion of any conditions of order or purchase of the customer. No amendment, alteration or attempt to override these conditions shall be binding on Swansea Timber & Plywood Co. Ltd ('the Company') unless confirmed in writing by a director of the Company.


Prices are shown in Pounds Sterling. On www.swanseatimber.co.uk they are shown inclusive of V.A.T. at the current UK rate (where applicable). On www.lock-tech.co.uk they are shown exclusive of V.A.T. (In both cases, V.A.T. is shown in the Shopping Basket view). Prices remain in force until we publish new prices on our websites. We reserve the right to change prices at any time.



Prices on all quotations are valid for 30 days.


Carriage is charged on orders under £100.00 nett value, inclusive of V.A.T., to cover handling and packing. Current carriage charges can be found on our website. Delivery is usually made by carrier, but we might use other methods at our discretion. Where items are in stock, delivery will usually be made within 3 working days. If no one is available to take the delivery, our carrier will normally attempt to re-deliver, only if a successful re-arrange has been organised, before returning the goods to us. In this instance, delivery charges will not be refunded. Where items are out of stock, an estimated lead-time is shown in each product description. All delivery promises are estimates only and are given in good faith. The Company will not be liable in any circumstances for the consequences of any delay in delivery or failure to deliver. The Company accepts no responsibility for the cost of any form of rapid transportation service stipulated by the customer.

Failed Delivery Attempts
If our carriers are unsuccessful on the first attempt they may leave a card and contact number for you to re-arrange delivery.


The risk in goods shall pass to the buyer at the point of delivery.


Any non-delivery of goods must be notified to the Company in writing within 7 days of our dispatch notification (Sales Order). Any short delivery, discrepancy or damage to be notified to the Company verbally within 2 days and in writing within 4 days of receipt of consignment, otherwise no liability will be accepted. Email notification can be made to deliveries@swanseatimber.co.uk. Any damaged packaging at the time of delivery must be brought to the carrier's attention and their paperwork marked accordingly.


In compliance with the Distance Selling Regulations, goods may be returned for credit at your own expense within 30 days of supply, but only after application to the Company for such permission to return the goods. Please email us at websales@swanseatimber.co.uk with details of the order, including order number and date. Goods that have been specially manufactured will not be considered for return. Any offer of credit will be subject to the condition and re-saleability of the goods and their packing on arrival at the Company's premises for subsequent inspection. Where goods are claimed as faulty, we will test the returned items or return to our supplier for testing. If goods are found to be faulty, we will refund the reasonable return carriage cost you may have incurred..


The property in goods shall not pass to the buyer until paid in full, irrespective of any disposal by the customer to a third party. If the goods have been passed on, fixed or incorporated in, or used as material for goods, owned by a third party, such goods shall be deemed to be the sole and exclusive property of the Company or owned in common with that third party in proportion to the value of the products to the other goods at the date of such incorporation or use. Any proceeds of sale of the goods by the customer will be deemed to be held in trust for the Company.


The Company shall be entitled to terminate this and all other contracts with the buyer upon the happening of any of the following events:-
1. Failure by the buyer to pay any sum due to the Company by the due date.
2. Breach by the buyer of any condition of this or any other contract with the Company.
3. If in the absolute opinion of the Company, the buyer's credit status becomes unsatisfactory to the Company, or if the buyer, being a company goes into liquidation or has a receiver appointed, or not being a company has a receiving order made against him, or enters into any arrangement or composition with creditors.

In the event of termination all monies outstanding from the buyer to the Company shall become immediately due and payable under this and any other contract outstanding from the buyer to the Company including any monies necessarily expended in the collection of such monies, or the Company, at its absolute discretion, shall be entitled immediately to repossess all goods in the possession of or under the control of the buyer or of any servant or agent of the buyer as payment on account to the value of such goods repossessed less any deterioration charge, re-stocking charge and expenses incurred by the Company in collecting such goods. In the event of the Company re-possessing the goods the buyer gives the representative of the Company an absolute right to enter upon the premises belonging or under the control of the buyer to re-possess such goods.


The Company shall have no liability whatsoever for any failure to perform, or for any delay in the performance of, any of its obligations under the Contract arising wholly or in part by reason of any factor beyond its direct control.


Due to continual development, the Company reserves the right to alter the specification of any goods.


The Company will at its option repair or replace free of charge any item of the goods which become defective due to faulty materials or workmanship within 12 months of the date of dispatch, or within the guarantee period of the said manufacturer, whichever is the sooner. Subject as aforesaid the Company shall not in any circumstances be liable for any damages, compensation, costs, expenses, losses or other liability whether direct or consequential and any other remedy which would otherwise be available in law is hereby excluded, except to the extent that such exclusion is prohibited by any rule of law. All goods returned under complaint will, at our option, be returned to the manufacturer for inspection and report prior to any possible offer of repair or replacement.